Overview
In accordance with Portuguese law, Solcosta is committed to providing access to alternative dispute resolution mechanisms for our customers. This ensures that any disputes arising from our services can be resolved in a fair and efficient manner.

ADR Entities
As a consumer, you have the right to resort to the following ADR entities for assistance:

1. CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Website: www.cniacc.pt
Email: cniacc@fd.unl.pt
Phone: +351 213 847 484

2. Centro de Arbitragem de Conflitos de Consumo de Lisboa
Website: www.centroarbitragemlisboa.pt
Email: juridico@centroarbitragemlisboa.pt
Phone: +351 218 807 030

3. Centro de Informação, Mediação e Arbitragem de Consumo (CIAB)
Website: www.ciab.pt
Email: geral@ciab.pt
Phone: +351 253 617 604

4. Centro de Informação de Consumo e Arbitragem do Porto
Website: www.cicap.pt
Email: cicap@cicap.pt
Phone: +351 225 508 349

Online Dispute Resolution
Additionally, you can also use the European Commission’s Online Dispute Resolution (ODR) platform to resolve disputes. The platform allows consumers and traders within the EU to submit disputes related to online purchases to ADR entities.

ODR Platform: ec.europa.eu/consumers/odr
How to Submit a Complaint
If you have any complaints about our services, you can submit them directly through the following channels:

Email: complaints@hotelname.com
Phone: +351 XXX XXX XXX
Postal Address: Hotel Name, Street Address, City, Postal Code, Portugal
We will acknowledge receipt of your complaint within 48 hours and aim to resolve it within 15 working days.

Commitment to Fair Resolution
Our hotel is dedicated to resolving any disputes efficiently and fairly. We encourage guests to first contact our customer service team to attempt to resolve any issues directly. If a resolution cannot be reached, the ADR entities listed above are available to assist further.