Complaint Book

Welcome to our Complaint Book. Your feedback is important to us and helps us improve our services. According to Portuguese law, we provide this digital platform to register any complaints or suggestions you may have during your stay.

To submit a complaint, please follow these steps:

  1. Fill out the form with your personal details.
  2. Describe your complaint in detail, including dates and any relevant information.
  3. Submit the form. You will receive a confirmation email with a copy of your complaint.
  4. Our management team will review your complaint and respond as soon as possible.

Frequently Asked Questions

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What happens after I submit a complaint?

After submitting your complaint, our management team will review it and respond as soon as possible.

Can I submit a complaint anonymously

No, the Complaint Book requires personal details to process and respond to your complaint effectively.

How will I know the status of my complaint?

You will receive a confirmation email with a copy of your complaint and updates on the status as it progresses.

In compliance with Decree-Law No. 156/2005 of 15 September, all hospitality establishments in Portugal must provide a Complaint Book. This ensures that customers can formally report any dissatisfaction with the services provided.